How to Connect WhatsApp
with wsp.business

If you already have a Meta Developer App, skip to Step 2. Otherwise, creating one takes under 2 minutes:

1. Log into developers.facebook.com with your Facebook account.
2. Click My Apps at the top right, then click Create App.
3. Select Other > Business as your app use case, then choose an App Name (e.g. My Store WhatsApp).
4. In the App Dashboard, find the WhatsApp product card and click Set up.
5. Meta will automatically create your sandbox test environment and your official WhatsApp Business Account (WABA).

You need three keys from Meta to link your line into wsp.business:

A. Copy Phone Number ID & WABA ID

In your Meta Developers Console, go to WhatsApp > API Setup:

• Phone number ID: A 15-digit numeric string (e.g., 300162959853824).
• WhatsApp Business Account ID (WABA ID): A 15-digit numeric string (e.g., 345805008597649).

B. Generate a Permanent System User Token

Note: The token shown on Meta's API Setup page is temporary and expires in 24 hours. For live production, generate a permanent token that never expires:

1. Go to Meta Business Settings.
2. In the left sidebar under Users, click System Users.
3. Click Add, name your system user (e.g. wsp-admin), and assign the Admin role.
4. Click Generate New Token, select your App, and set token expiration to Never.
5. Check the two required permissions:
   • whatsapp_business_messaging
   • whatsapp_business_management
6. Click Generate Token and copy the token string (starts with EAAB...).

Now, bring your credentials into your merchant portal:

1. Open https://portal.wsp.business.
2. In the left navigation sidebar, click WhatsApp Numbers.
3. Click the green + Connect New WhatsApp Number button.
4. Paste your Line Name, Phone Number ID, WABA ID, and Permanent Access Token.
5. Click Verify & Save Line.

Our backend will instantly perform a live handshake with Meta Graph API to verify your number name, tier, and quality score.

To enable real-time message reception in your Live CRM and allow the AI chatbot to respond autonomously, configure your Meta Webhook:

1. In your Meta Developers Console, go to WhatsApp > Configuration.
2. Under Webhook, click Edit:

3. Click Verify and Save. Meta will ping wsp.business and confirm within 1 second.
4. Click Manage Webhook Fields and subscribe to:
   • messages (Incoming customer chats)
   • message_deliveries (Delivery ticks)
   • message_reads (Blue read receipts)