Privacy Policy

1. About this policy

MSK Marketing & Trading operates wsp.business. This policy explains how information is handled when you visit our website, configure a business messaging account, or communicate with a business using the platform.

2. Information processed

• Business configuration: business names, WhatsApp Business Account IDs, phone number IDs, and API credentials supplied by the business.
• Messages: phone numbers, WhatsApp display names, message content, message IDs, timestamps, and delivery or read events received from Meta.
• Technical information: request information, IP addresses, browser information, and diagnostic logs processed by the website, hosting, and security providers.
• Optional integrations: when an integration is enabled, information necessary for that integration, such as store configuration and customer order details.

3. How information is used

Information is used to operate business messaging, display conversation history, route replies, check delivery status, troubleshoot errors, protect the service, and respond to support or privacy requests. Businesses using the platform are responsible for giving their customers appropriate notices and obtaining permission for their communications.

4. Sharing and service providers

Messages and associated identifiers are processed by Meta through the WhatsApp Business Platform. Hosting and network security providers, including Cloudflare, process technical information needed to deliver and protect the website. Businesses using the service can access conversations handled for them. Optional integration providers receive information only when those integrations are used. Information may also be disclosed where required by applicable law.

These providers may process information in countries outside your own. Their own privacy terms also apply to their services. See WhatsApp’s Privacy Policy and Cloudflare’s Privacy Policy.

5. Storage, retention, and security

Configuration and conversation records are stored on our server and may be included in operational backups. Information is retained for service operation, support, security, and applicable recordkeeping needs. Deletion requests are reviewed manually; removing a record from the platform does not automatically remove copies held by Meta or the business you contacted.

The website uses HTTPS, and server-side credential files have restricted file permissions. No storage or transmission method is completely secure. Do not send passwords, full payment card details, or other unnecessary sensitive information in messages.

6. Cookies and technical storage

Infrastructure providers may use cookies or similar mechanisms for security and traffic management. Your browser settings allow you to manage cookies; restricting them may affect access to the service.

7. Your choices and requests

You may contact us to request access, correction, or deletion of information relating to you, subject to applicable requirements. We may request enough information to verify your identity. For a conversation with another business, you can also contact that business directly.

To stop marketing messages, ask the sending business to stop or use WhatsApp’s block/report controls. Opt-out requests require handling by that business; this policy does not promise an automatic keyword unsubscribe feature.

For privacy or deletion requests, visit our User Data Deletion page or email [email protected]. Include the relevant business and phone number in international format, but never include your API token or password.

8. Policy updates and contact

Updates will be published here with a revised date. Contact MSK Marketing & Trading at [email protected] or [email protected].